Summary Insight: Wearing multiple hats can help scale your business—but performance incentives will kill the balance. If you want leverage, not burnout, pay flat and trust intrinsic drive. Key Takeaways: Hat-wearing is a short-term fix, not a long-term strategy. Incentives
If You Want Something to Improve In Your Org, Create a Role Accountable for It Summary Insight: If you treat Customer Success like Account Management, you’re setting fire to scale. This article shows how to structure for growth by separating
Is your Product Management Designed to Scale? Summary Insight: If you’re stuck scaling-up, the problem isn’t your product—it’s your Product Management. Redesign this function, and execution speed, margin, and scale follow. Key Takeaways: Product Management is a distinct, high-leverage function—not
Don’t Design Yourself Out of Your Own Company Summary Insight: Don’t crown a COO just to “fix” the founder. That move creates confusion, not clarity. Scale with a smart structure, not a shortcut. Key Takeaways: A President/COO role often leads
Structure Drives Behavior Summary Insight: If you’re redesigning your org from a legacy org chart, you’re doing it backwards. Structure drives behavior—get the design right, and the rest will follow. Key Takeaways: Org charts focus on people and titles; structure
A Conflict as Old as Time Summary Insight: When sales and marketing misfire, it’s not a personality clash—it’s a horizon problem. Align around your buyer persona and everything else falls into place. Key Takeaways: The root conflict between sales and
Why the Intention to Build a Great Culture Is Never Enough Summary Insight: Culture isn’t built on hope. It’s built on systems. This article shows how to install a Culture System that actually works. Key Takeaways: Intention isn’t enough —
Sometimes the best way to understand what NOT to do in an interview is to go through a bad one yourself. I’ve definitely had this experience. It occurred when I was interviewing for an entry-level sales position with a fast-growing
How to Solve Co-founder Conflicts Summary Insight: Business partnerships make or break momentum. This article shows you how to diagnose partner conflict and fix what’s fixable—or walk away if it’s not. Key Takeaways: Three types of destructive conflict: vision/values, interests,
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