Summary Insight: Wearing multiple hats can help scale your business—but performance incentives will kill the balance. If you want leverage, not burnout, pay flat and trust intrinsic drive. Key Takeaways: Hat-wearing is a short-term fix, not a long-term strategy. Incentives
If You Want Something to Improve In Your Org, Create a Role Accountable for It Summary Insight: If you treat Customer Success like Account Management, you’re setting fire to scale. This article shows how to structure for growth by separating
Don’t Design Yourself Out of Your Own Company Summary Insight: Don’t crown a COO just to “fix” the founder. That move creates confusion, not clarity. Scale with a smart structure, not a shortcut. Key Takeaways: A President/COO role often leads
Structure Drives Behavior Summary Insight: If you’re redesigning your org from a legacy org chart, you’re doing it backwards. Structure drives behavior—get the design right, and the rest will follow. Key Takeaways: Org charts focus on people and titles; structure
Disguising Hierarchy Doesn’t Remove It Summary Insight: Holacracy isn’t boss-less—it’s rule-bound. If you’re thinking of deploying it, don’t be seduced by the hype. Understand the structure, the cost, and the leadership it actually demands. Key Takeaways: Holacracy replaces hierarchy with
Summary Insight: If your company feels stuck, slow, or off-track, it’s not a people problem—it’s an alignment problem. This article shows you how to fix it fast, before the crash. Key Takeaways: Misalignment kills execution—fix it before it shows up
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