Business Scaling Insights

Category: Operational Excellence

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Who Do We Want to Be and Become as an Organization?

Summary Insight: Your business has a head and a heart—align both or drift apart. This article shows how to define and integrate your company’s quantitative goals and qualitative purpose to create a high-performance culture system. Key Takeaways: Define your company’s

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What is Organizational Physics? #ChatGPT

Lex Sisney is a business coach, speaker, and author who has developed a framework called “Organizational Physics” to help businesses improve their performance and achieve their goals. According to Sisney, Organizational Physics is a science-based approach to management that combines

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Introducing the Entropy Survey

Does operational excellence matter to you? If so, then I’d like to introduce you to a powerful new tool called the Organizational Physics Entropy Survey. The Entropy Survey allows you to survey a cross-functional team to discover a company’s most

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Great Brands Have Only One Message

Who Are You Speaking To? Summary Insight: Split messaging kills brands. Speak with one voice, to one customer, through every channel—or risk losing them all. Key Takeaways: All brand communication must align around the core customer’s perspective—internally and externally. Trying

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Communicating for Better, Faster Change Management

Lead with Stop Summary Insight: If your team isn’t changing, it’s not a motivation problem—it’s a communication flaw. Use STOP-START-IDEAL to cut through inertia and drive real behavior change. Key Takeaways: Change starts by calling out what must stop—first. Define

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