Set the Right Strategy for Your Stage Top-Level OKRs Strategy Survey: Set the Right Strategy for Your Stage Watch: A New and Better Way to Do SWOT Analysis (part 2 or 2). The Top-Level OKRs Strategy Survey allows your team to quickly align on the right top-level strategic objectives by using lifecycle theory. We believe that if your company is
When I’m building a new organizational structure with a leadership team, someone usually makes this observation: “In this new structure, who actually owns the customer?” Before responding, I first try to get a shared definition so I’ll ask them to clarify: “Great question. What do you mean specifically by ‘own the customer’?” They tend to hem and haw before replying
Changing your organizational structure sucks. There. I said it. Helping companies change their structure is the work I do every day. If I didn’t know what I know now, I’d wonder, “Why would anyone want to do it?” Changing your company’s structure can be a massive initiative. If you don’t do it correctly, it’s a recipe for disruption and disaster.
If I were to ask you — “How are you instilling a culture of speed, accountability, and teamwork as your organization scales up?” — how would you respond? This is a critical question. On the one hand, you want to keep what works well from your early start-up culture — fast decision making, risk-taking, camaraderie, and innovation. On the other,
I saw this image circulating around social media last week and I had to roll my eyes: It’s not because I don’t believe in the values of “new management” thinking. Quite the contrary. It’s that making the shift from “old management” thinking to “new management” thinking is not a problem to solve. It’s a polarity to manage. A problem is
Should you run a top-down or a bottom-up organizational design? Choosing “top-down” means giving the roles at the top of your organization significantly more control over key decisions than those lower in the hierarchy. Choosing “bottom-up” means having little to no centralized control so that those doing the work are free to organize, make decisions, and perform as they best
“We believe that the future standard for all executive teams will include a head of Customer Success who’s on the same level as the head of Sales, Marketing, and Demand Generation.” – Aaron Ross If you run a software-as-a-service (SAAS) business, you might already know about the core concepts behind Aaron Ross and Margaret Tyler’s book Predictable Revenue. Aaron Ross
It’s a classic tale. Your company’s driven, visionary founder manages to lead your start up to takeoff and hit rapid growth mode. But then something happens, and everything starts to bog down. Those former start up struggles and early wins turn into a whole new set of challenges: running the business at scale. At about this time in an organization’s
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